IRVINE, Calif., January 20, 2010 — Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) today announced Strata® Call Manager, Toshiba’s powerful new unified communications solution that is compatible with Toshiba’s Strata CIX™ family of IP business communication systems. Strata Call Manager is now available nationwide through Toshiba’s network of Authorized Dealers.
“Toshiba’s New Strata Call Manager gives enterprise and SMB users a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface,” said Shahin Hatamian, vice president of Product Management for Toshiba America Information Systems Inc., Telecommunication Systems Division.
Flexible, Easy-to-Use Ribbon Graphical User Interface
GUI Flexibility and Button Customizability
Fully Featured Call Control, Presence Viewer, Chat and More
1.Presence Viewer to display the status of other users
2.Instant Messaging/Chat features
3.Desktop call control from the PC — Strata Call Manager gives users complete desktop call control using their PCs rather than desk telephones
4.Customized call handling, which gives users the ability to drag and drop incoming calls to either voicemail or another extension
5.Outbound dialing from any application — Strata Call Manager is compatible with many popular contact programs, including Microsoft Outlook®, Act!®, and Tigerpaw®. Users can highlight any phone number from any application and perform a quick dial for click-to-dial outbound dialing from virtually any application
6.CRM integration with screen pops — Strata Call Manager is compatible with many popular CRM programs, including Act!, Tigerpaw, and Salesforce.com®, giving users the ability to integrate their call management with their CRM applications of choice and enjoy screen pops and other integration benefits.
Companion Applications for Expanded User Benefits
1.Contacts, which provides directory features to look up and dial other extensions with a click of the mouse, access the Presence Viewer and more
2.History, which automatically creates a log of calls dialed, received, and missed
3.ACD Viewer, which enables users to view the status of all contact center groups to which they belong
4.Chat (Instant Messaging), including support for whiteboard and canned messages
5.Dialer, which enables users to schedule phone calls to be placed later by using Microsoft Outlook
6.Web Browser, which provides access to Internet or Intranet locations or direct access to local HTML files
About Toshiba America Information Systems Inc. (TAIS)
TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances.
© 2010 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.