ShoreTel V10

CKE and Associates of Irvine, California

ShoreTel Dealer for Santa Clara County, California

Pasadena ShoreTel Supplier

ShoreTel 10 Serves Larger Enterprises with Integrated Multi-location Capabilities

Extends SIP and Multimedia Solutions for Distributed Environments

SUNNYVALE, Calif., January 18, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced ShoreTel 10, the latest version of its award-winning UC software. With support for T.38 fax integration, enhanced multisite capabilities, and extended integration to Microsoft Exchange 2007 with enhanced SIP capabilities which allow for native integration, ShoreTel 10 is ideal for large enterprises looking to increase user productivity and integrate communications into existing investments.

NEWS HIGHLIGHTS

ShoreTel has improved integration with multivendor environments. ShoreTel 10 allows enterprises to tightly integrate new capabilities into their legacy systems, preserving their PBX investment while providing end users with the productivity and usability benefits of new ShoreTel UC features.

ShoreTel's UC software has already been widely deployed by enterprises with thousands of lines including environments with hybrid ShoreTel and legacy Avaya, Nortel, Mitel, NEC and Toshiba PBX systems.

ShoreTel is the recognized leader in customer satisfaction among UC vendors, having been named by Nemertes Research the Best IP Telephony Provider for six years in a row.

ShoreTel 10, as with all previous ShoreTel releases, is available as a free upgrade for current customers who are on a ShoreTel support contract as part of ShoreTel's standard support service.

FEATURE SUMMARY

ShoreTel 10 includes:

Enhanced support for large enterprises

Distributed workgroups, paging and account codes

Simplified management

System registration and advisory service

Mobile Call Manager: phased release upgrade support

Windows® 2008 server support

Seamless messaging integration

T.38 fax support for simple integration with third-party fax servers

Extended SIP integration for Microsoft Exchange 2007 Messaging

Call Manager: XenApp 5.0 support

New Mobile Call Manager Devices

Additional Symbian and Windows Mobile devices from Nokia and HTC

Enhanced User Productivity

Instant messaging response options for inbound calls

Instant messaging support in the Workgroup Agent Monitor

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