ShoreTel 10 Serves Larger Enterprises with Integrated Multi-location Capabilities
Extends SIP and Multimedia Solutions for Distributed Environments
SUNNYVALE, Calif., January 18, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced ShoreTel 10, the latest version of its award-winning UC software. With support for T.38 fax integration, enhanced multisite capabilities, and extended integration to Microsoft Exchange 2007 with enhanced SIP capabilities which allow for native integration, ShoreTel 10 is ideal for large enterprises looking to increase user productivity and integrate communications into existing investments.
•ShoreTel has improved integration with multivendor environments. ShoreTel 10 allows enterprises to tightly integrate new capabilities into their legacy systems, preserving their PBX investment while providing end users with the productivity and usability benefits of new ShoreTel UC features.
•ShoreTel's UC software has already been widely deployed by enterprises with thousands of lines including environments with hybrid ShoreTel and legacy Avaya, Nortel, Mitel, NEC and Toshiba PBX systems.
•ShoreTel is the recognized leader in customer satisfaction among UC vendors, having been named by Nemertes Research the Best IP Telephony Provider for six years in a row.
•ShoreTel 10, as with all previous ShoreTel releases, is available as a free upgrade for current customers who are on a ShoreTel support contract as part of ShoreTel's standard support service.
ShoreTel 10 includes:
•Enhanced support for large enterprises
•Distributed workgroups, paging and account codes
•System registration and advisory service
•Mobile Call Manager: phased release upgrade support
•Windows® 2008 server support
•Seamless messaging integration
•T.38 fax support for simple integration with third-party fax servers
•Extended SIP integration for Microsoft Exchange 2007 Messaging
•Call Manager: XenApp 5.0 support
•New Mobile Call Manager Devices
•Additional Symbian and Windows Mobile devices from Nokia and HTC
•Enhanced User Productivity
•Instant messaging response options for inbound calls
•Instant messaging support in the Workgroup Agent Monitor