Outbound Call Center Services

Call Center Service

Fundraising / Hot Leads

ACCESS Contact Centers has established expertise in fundraising for a number of not-for-profit organizations. In addition to soliciting support for your organization, ACCESS can handle all pledge mailings, certifications, and reporting vehicles. We generate hot sales leads for you. ACCESS can handle all your outbound telemarketing needs from lead generation to product sales.

Customer Care and Retention Programs

ACCESS Contact Centers provides outbound programs designed to enhance customer Telemarketing service, member relations, follow-up, and retention programs. Our CSR's will handle questions or requests from calls, e-mails, written correspondence, faxes, etc. with scripted responses or information provided by you. ACCESS is specially situated to provide you with the most cost-effective and productive outbound call center telemarketing services.

Professional Outbound Campaigns

o Dedicated agents trained for your specific campaign

o Programmable time-of-day dialing window

o Optimized time zone adjustments

o Automated recalls based on time, day and/or date

o Automated exclusions of restricted or corrupt contact records

o Preview information prior to contact

o Dial from workstation or interface to today’s high-speed predictive dialers

o Integrated notepad for tracking contact history

o Campaign assessment – real-time reporting of campaign and individual agent progress

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